We accept credit cards (Visa, MasterCard), PayPal, Twint, Postfinance, prepayment, and other payment methods. You can find all available options in the checkout.
To pay in cash, the order must be picked up. The shop is open every Wednesday and Friday. Please send an email in advance to ensure the order is ready for pickup.
The order is delivered with the invoice. The invoice must be paid within 10 days. You will find the bank details and IBAN number on the invoice.
On the second page of the invoice you will now find the QR code payment slip.
You can pay for your order by credit card, PayPal, TWINT, or the Swiss Postcard. Select your preferred payment method during checkout.
Changes or cancellations are only possible before the order has been shipped. Please contact us as soon as possible.
Yes, after you place your order you will receive a confirmation email with all the details.
You can choose between collection and postal delivery .
Orders within Switzerland or Liechtenstein are shipped with Swiss Post.
Yes, that is possible. We will send you a confirmation when your order is ready for pickup. We are open Mon-Fri 10:00 AM - 7:00 PM and Saturday 10:00 AM - 4:00 PM.
Orders for in-store pickup at the Mana Shop will be ready for collection within 14 calendar days of confirmation. If the order is not picked up within this period, we reserve the right to unilaterally cancel the purchase agreement and make the goods available for sale again.
Standard Shipping
Receive in 4-12 business days from receipt of payment
Priority Shipping
Receive in 1-3 business days from receipt of payment
Express Shipping
Ships next business day if ordered by 2 PM, including Saturday, from receipt of payment.
The shipping costs (postage and packaging material) will be billed as follows:
Flat rate CHF 10.00
We do not have a minimum order quantity or small quantity surcharge.
We will ship the package according to your selected shipping priority. Once we ship it, you will receive a shipping confirmation with the tracking code.
Yes, once your order has been shipped, you will receive an email with a tracking number.
Yes – but not all products can be imported into the EU.
Some herbal or Ayurvedic products (e.g., herbal balms, oils) may be classified as medicinal products by customs in the destination country. In this case, customs will confiscate or destroy the goods.
Please check local import regulations before ordering.
Some ingredients – such as essential oils or traditional medicinal plants – are classified as medicinal products requiring authorization in the EU. Products without EU authorization may not be imported. Customs will confiscate and dispose of these items.
This is outside our sphere of influence.
We will of course refund you for all products that are returned to us .
We cannot refund products destroyed by customs, as they are not returned to us and customs regulations are beyond our control.
This typically applies to:
For such products, there is a note on the product page if EU shipping is restricted or not possible.
Yes. For orders outside of Switzerland/Liechtenstein, the customer bears the risk regarding import regulations, customs duties, delays and possible import bans.
Cancellation is no longer possible after shipment.
However, you can refuse acceptance – but please note:
→ Only returned products will be refunded.
→ Products that are disposed of are excluded from reimbursement.
→ Refund of postage costs is excluded.
We are doing everything we can to ensure that the items you ordered
Products are carefully packaged and shipped securely. Nevertheless, errors can occur.
In rare cases, a package may arrive damaged.
Basically, the legal situation is such that the mana
The shop is responsible for the content and proper packaging of the products.
is.
As soon as the package is with the transport company (e.g. the
If the recipient has been handed over to the post office, the post office assumes liability for any and all potential issues.
Damage, provided the packaging meets the requirements.
Therefore, we ask you to follow the guidelines below.
Must be followed:
- Check
Check the delivered package immediately and only accept it if it is in a
is in perfect condition.
- Should
the package shows obvious defects (opened, crushed, heavily damaged)
(crushed, stains from spilled liquids, etc.) refuse the
Accept it and return it to the postal worker immediately.
- If that
The damaged package was nevertheless accepted, and its contents were subsequently...
If there is a complaint, bring the package and its contents back immediately (within 7 days).
and packaging material to the nearest post office and file a complaint there.
on.
- In this
In such a case, the customer must inform Mana Shop about the damage immediately.
The Mana Shop can only be held liable if it is for
is directly responsible for any damage caused (inadequate packaging).
If the damage report from the transport company (e.g. the post office) is from the Mana Shop
If the cause is identified, the damaged products will be returned to the customer as
Credit note issued or, by agreement with the customer, sent again.
Does the damage result from improper handling?
during transport, the transport company (e.g. the
Postal service). The transport company prepares a damage report and compensates the customer.
Shop for the damage incurred. The damaged products will be returned to the customer by Mana.
The shop will refund the money or send it again.
Yes, you can return items within 14 days of receipt. The goods must be unused and in their original packaging.
After receipt of the return, the refund will be processed within 1-5 business days via the original payment method.
If the return is due to an error on our part, we will cover the costs. Otherwise, the customer will bear the return shipping costs.
Please send us a photo of the item. We will immediately send you the correct item and inform you about the return procedure.
Please contact us directly with your order number. We will review the matter and either send you the missing item or issue a refund.
In many cases, yes! You can sign up for a notification on the respective item page when the item is available again.
Yes, we offer volume discounts. 2% for orders of 2 or more, 5% for orders of 3 or more, and 8% for orders of 4 or more. For orders of 10 or more, please contact us for a customized quote.
Since we sell natural products without artificial colors, color and consistency may vary slightly depending on the harvest and production batch. The quality remains the same.
Yes. Most of our products consist of natural or Ayurvedic ingredients without artificial additives. You can find detailed information in the product description.
If you have a question about a product, please feel free to contact us via the chat on the shop or at info@mana-shop.ch. We will get back to you as soon as possible.
We offer therapists a special price on a selection of products. When registering in your account, please indicate that you are a therapist.
After we have checked your request, different prices will be displayed in the shop after you log in.
To make a purchase, simply select the items you would like to order and add them to your shopping cart. You can then continue the ordering process. Once you have successfully completed your order, you will receive an automatic confirmation by email.
You need an account to place an order. With an account you can save your personal information and view previous orders. We do not store payment information in the account. You can create an account when ordering.
Please check the following steps:
1. We recommend using the Google Chrome browser.
2. Make sure you are logged in before starting an order.
3. Check whether the discount is displayed for a product.
4. If no discount is displayed, write to us in the contact form.
If we haven't answered your question yet, you can write to us. We will get back to you in 1-3 days.
