FAQs

We accept credit cards (Visa, MasterCard), PayPal, Twint, Postfinance, prepayment, and other payment methods. You can find all available options in the checkout.

To pay in cash, the order must be picked up. The shop is open every Wednesday and Friday. Please send an email in advance to ensure the order is ready for pickup.

The order is delivered with the invoice. The invoice must be paid within 10 days. You will find the bank details and IBAN number on the invoice.
On the second page of the invoice you will now find the QR code payment slip.

You can pay for your order by credit card, PayPal, TWINT, or the Swiss Postcard. Select your preferred payment method during checkout.

Changes or cancellations are only possible before the order has been shipped. Please contact us as soon as possible.

Yes, after you place your order you will receive a confirmation email with all the details.

You can choose between collection and postal delivery .
Orders within Switzerland or Liechtenstein are shipped with Swiss Post.

The shipping costs (postage and packaging material) will be billed as follows:

Flat rate CHF 10.00

We do not have a minimum order quantity or small quantity surcharge.

We will ship the package according to your selected shipping priority. Once we ship it, you will receive a shipping confirmation with the tracking code.

Yes, once your order has been shipped, you will receive an email with a tracking number.

Yes, you can return items within 14 days of receipt. The goods must be unused and in their original packaging.

After receipt of the return, the refund will be processed within 1-5 business days via the original payment method.

If the return is due to an error on our part, we will cover the costs. Otherwise, the customer will bear the return shipping costs.

In many cases, yes! You can sign up for a notification on the respective item page when the item is available again.

Yes, we offer volume discounts. 2% for orders of 2 or more, 5% for orders of 3 or more, and 8% for orders of 4 or more. For orders of 10 or more, please contact us for a customized quote.

We offer therapists a special price on a selection of products. When registering in your account, please indicate that you are a therapist.
After we have checked your request, different prices will be displayed in the shop after you log in.

To make a purchase, simply select the items you would like to order and add them to your shopping cart. You can then continue the ordering process. Once you have successfully completed your order, you will receive an automatic confirmation by email.

You need an account to place an order. With an account you can save your personal information and view previous orders. We do not store payment information in the account. You can create an account when ordering.

Please check the following steps:
1. We recommend using the Google Chrome browser.

2. Make sure you are logged in before starting an order.

3. Check whether the discount is displayed for a product.

4. If no discount is displayed, write to us in the contact form.

If you have a question about a product, please contact us at info@mana-shop.ch or use the chat function at the bottom right. We will write back to you as soon as possible.